Privacy policy

Knockd provides door-to-door sales software to companies (“customers”) and the reps and managers they invite. This policy explains what we collect, why, and the choices you have. Questions: hello@useknockd.com.

What we collect

• Account details — name, email address, company name, role and team.
• Field activity a customer’s team records — doors knocked and their outcome, the address and GPS position of each door, notes, callbacks, sales amounts, and shifts.
• Location during a shift. While a rep has a shift running, the rep app records their route so managers can see coverage. It stops when the shift ends.
• Voice notes a rep chooses to record after leaving a door, their transcript, and skill scores.
• Billing details. Payments are processed by Stripe; we never see or store full card numbers.
• Website sign-ups — the email address you give us for product updates.
• How the site is used. On our public pages we record pages visited, clicks, and anonymised session replays (anything typed is hidden) to improve them. Inside the dashboard we record only which pages are opened — never what is on them.

How we use it

To run the service for the customer: showing managers their team’s activity, computing leaderboards, coaching and scorecards, sending callback reminders, and billing. We email you about your account, and send product updates only if you signed up for them. We do not sell personal information, and we do not use one customer’s data for another customer.

Voice notes

Voice notes are recorded by the rep, after they have left a door, to describe what happened. The app tells reps not to record homeowners. Audio and transcripts are visible to the rep and their managers only, and recordings are deleted after 90 days. To score a note, its audio is transcribed by AssemblyAI and the transcript is sent to Anthropic’s Claude, both acting on our behalf.

Who we share it with

Service providers that run parts of Knockd for us, under their own data-protection terms:

• Supabase (database and file storage), Vercel (website hosting)
• Stripe (payments), Resend (email)
• AssemblyAI (transcription), Anthropic (voice-note scoring), Mapbox (maps)
• PostHog (website analytics)

We may also disclose information when required by law.

Who controls the data

A customer’s field activity belongs to that customer. If you are a rep or manager, your company decides what is collected about your work; contact them first for access or changes, or write to us and we will pass your request on.

How long we keep it

Account and field activity for as long as the customer’s account is open; a cancelled account keeps its data so it is there if billing restarts, until the customer asks us to delete it. Voice recordings: 90 days. Website sign-ups: until you unsubscribe.

Your choices

• Ask for a copy of your information, a correction, or deletion: hello@useknockd.com.
• Unsubscribe from product updates using the link in any update email, or by writing to us.
• Location and microphone access can be turned off in your phone’s settings at any time.

Security

Data is encrypted in transit, and each company’s data is separated at the database level so one customer can never read another’s.

Changes

If we change this policy in a way that matters, we will tell account owners by email before it takes effect.