Terms of service

These terms cover your company’s use of Knockd. By creating an account or subscribing, you agree to them on behalf of your company. Questions: hello@useknockd.com.

Your account

The person who creates the account is its owner and is responsible for who they invite and what their team does in Knockd. Keep sign-in details private, and tell us promptly if you think an account has been misused.

Subscription and billing

• Knockd is billed monthly per active rep. Owners and managers are free. The minimum is one rep.
• Reps who join during a month are charged for the days remaining; reps removed are credited on the next bill.
• You can set a minimum number of reps; you are billed for the larger of that minimum and your active reps.
• Prices are shown on our pricing page and at checkout. Founding-partner and launch prices stay in place while the subscription stays active.
• Payments are processed by Stripe. If a payment fails, we will retry it and let you know.
• Fees already paid are not refundable, except where the law requires otherwise.

Cancelling

Cancel any time from your billing page. Your subscription runs to the end of the period already paid for. Afterwards your reps can still log and sync their work, and the overview, team and billing pages stay open; the rest of the dashboard is switched off until billing restarts. We do not delete your data because you cancelled — ask us if you want it deleted.

Your data

Your company owns the data your team puts into Knockd. You give us permission to store and process it only to provide the service to you. Our privacy policy explains how.

Using Knockd responsibly

• Follow the laws that apply to door-to-door sales where your team works, including local solicitation permits and do-not-knock requests.
• Tell your reps that Knockd records their location during a shift, and get any consent the law requires.
• Voice notes are for reps to describe a door after leaving it. Do not record conversations with homeowners: recording someone without consent is illegal in many states.
• Do not try to access another company’s data, disrupt the service, or resell it.

Features in development

Features marked “coming soon” are not part of the subscription until we release them, and their timing may change.

Availability and changes

We work to keep Knockd running and your team’s work safe — the rep app saves every door on the phone first — but the service is provided “as is”, without guarantees of uninterrupted availability. We may improve or change features; if we change these terms in a way that matters, we will email account owners before it takes effect.

Liability

To the extent the law allows, Knockd is not liable for indirect or consequential losses, and our total liability is limited to the fees you paid us in the twelve months before the claim.

Governing law

These terms are governed by the laws of the State of Florida, United States.